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What Precisely is Reseller Hosting?

The cPanel reseller web hosting mode of operation works by chopping cPanel-based hosting server(s) into predefined reseller hosting plans, which are later peddled as individual reseller plans. Every single cPanel reseller site hosting package is powered by the WebHost Manager (WHM) management interface. WHM is the location where the reseller creates the shared hosting plans promoted under his own brand. Here are the typical stages an ordinary cPanel web hosting reseller must pass through:

1. Pick a billing/invoicing software system

In order to gather money from their customers, the resellers need to add a billing system connected with the cPanel/WHM module. The best known billing software platforms for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Establish a merchant account

A merchant account for credit/debit card payments is required. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some sort of a billing gateway (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller cannot gather any credit/debit card payments from his website hosting clients. This merchant account must be set up inside the preferred billing platform by the fervent reseller.

3. Create a domain reseller account

If you are about to offer domain registration and transfer solutions to your customers, you need to set up a domain reseller account with a certain domain registrar and to link it inside the invoice software platform.

4. Set up the shared web hosting accounts

The cPanel-based reseller web hosting business modus operandi permits the reseller to resell shared web hosting plans only. Utilizing the WHM interface, the wholesale web site hosting supplies must be sliced into smaller packages.

5. Set the prices for the shared hosting packages

Now is the time for the reseller to set the price tags for the offered shared hosting accounts. While accomplishing this, it's preferable to pay good attention to the fact that inside the billing software platform (which is distinct from cPanel and WHM, in other words a third login place for the reseller so far and second for the customers) the clients will be able to examine their invoices (due or paid) and the previous payments made, i.e. this is the Billing Manager for the excited cPanel web hosting customers too. cPanel has approximately 150 sections inside (the user must learn swiftly), but does not offer any Billing or Invoice Manager. Can you imagine that?

6. Set the price tags for the domain names

The user interface provided by cPanel also does not support quite important domain manipulations, such as registrations, transfers, renewals, parking, DNS registrations, Domain Name System record alterations, etc. So, this billing gateway is also offering a location for the ecstatic cPanel website hosting clients where they can carry out some (albeit, not all) of the aforestated key domain management and manipulation procedures. So, now is the time for the reseller to pick which Top-Level Domains (TLDs) will be marketed and to set their corresponding registration, transfer and renewal price tags.

7. Append a technical support system

Another thing that lacks in the customer interface provided by cPanel is a technical support section (a trouble ticket system). Depending on the billing software platform the reseller has selected already, a client support platform is either available or not. If it is not present, the reseller has to find a trouble ticket platform and to install it somewhere. Somehow the shared web page hosting customers should be aware of its availability.

8. Connect the order wizard with the web site

Finally, now is the time for the reseller web hosting website itself. There the shared web site hosting plans and domains can be purchased by the prospective clients. The entire website must perform in perfect correspondence with the invoicing software system. This suggests, within the website, the order wizards and the order pages need to be connected appropriately.

Let's summarize the login locations available with the cPanel-based hosting reseller solutions. There are at least two and maximum 4 locations to log in to, which can be quite inconvenient for the resellers and mainly for the customers.

For the reseller the login places are:

(1) cPanel (for the reseller site); (2) WHM; (3) the invoicing software system; (4) the client support system (this is in case the invoicing software system does not already contain it - some do, others don't).

Login locations for the enthusiastic cPanel site hosting customers:

(1) cPanel; (2) the invoice software platform; (3) possibly the client support system.